I Heart Joy-Based Customer Service

This gorgeous Leather Briefcase Laptop Messenger Bag came in the mail today. Yes the quality impressed me. Yes it’s a great computer bag.

However, I was moved to tears by the enclosed letter, printed on fabric-like hand-made paper… And overflowing with genuine care.

To spread the good vibes and to promote Komal’s company and excellent customer service, I’m posting the letter here:

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