Chris Voss, expert hostage negotiator, and author of Never Split the Difference, says: “That’s right” is what we say “when we feel completely heard, and there’s a chemical change that takes place in our brain — it is a subtle epiphany. And when you feel an epiphany, you feel better, you just don’t know where … More How to strengthen yourself to say NO to emotional abuse – #1 key phrase to negotiate with yourself or your client (Chris Voss) (CPTSD CPTSR emotional flashbacks) (double bind) (coaching)